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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
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4.7 ★★★★★
Based on 1756 reviews
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Product Reviews
★★★★★ 5
"Outstanding support and a seamless process!"
Great experience with Asurion insurance through Amazon. I wasn't sure how to register my items for the monthly plan, but the customer support team in the chat was incredibly efficient and guided me through the entire paperwork process smoothly. Furthermore, the service I received at the repair shop (Break Fix) was excellent. The whole process was seamless, and I received my digital gift card without any issues, which I’ve already applied to my Amazon account. I am very grateful for their professionalism and how easy they made everything. Highly recommended!"
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Reviewed in the United States on June 10, 2026
★★★★★ 5
Received giftcard money to replace my plan-protected malfunctioning motherboard
I've been subscribing to the Asurion protection plan for a while. Recently, an Asus Prime PC motherboard I had bought a few months ago on Amazon stopped working well. I ended up considering filing a claim with Asurion to see if they would either fix/replace it or issue the purchase price money, so I could buy the failed electronics replacement component again for my custom-built PC. I went to the protection plan's website and started the claim filing process but couldn't find the category my failed component would be under in order to select it from the drop-down list. I ended up messaging the live customer service. The chat messaging was somewhat slow, the agent told me they were experiencing some communication delays throughout their systems. Ultimately, the agent was very kind and understanding, and completed the claim filing process for me on her side by asking me to provide the necessary info such as the item's product name, date of purchase, price before taxes, etc. I received a printable UPS shipping label in the email, printed it, and returned the item in the mail. Approximately 2 days later, I received an Amazon giftcard code in the email with the dollar amount equal to the item's price before the sales tax. Then I redeemed the giftcard code on the Amazon page and proceeded to apply the giftcard money to my next purchase of a replacement Asus prime motherboard, and it all worked out successfully. Therefore, I had no issues with the protection plan service and recommend it to others.
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Reviewed in the United States on May 24, 2026
★★★★★ 4
Fast and easy but I dont trust the process to be fully automated.
The process was very smooth and fairly quick. The only challenge I had was that the CLAIM status showed complete but I had to manually go look up the status. There was no email or notification it was closed. After manually checking the status, I called customer support and they said since I called in, they would process the payout. I wonder if I didnt call in if they would have processed it? Also, the phone rep said they would issue me a amazon egift card but then the next day I received a email saying they mailed out the payout. Very poor communication but so far the process was easy and fast.
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Reviewed in the United States on April 1, 2026
★★★★★ 5
Excellent Warranty Coverage – Fast, Fair, and Hassle-Free
I purchased the ASURION 3-Year Portable Electronic Accident Protection Plan ($500–$599.99) for an Android 13 8.8” touchscreen stereo installed in my BMW (CCC system). After about two years of normal use, the Android stereo stopped working completely.
I filed a claim through Asurion’s website, and the process was straightforward. Initially, Asurion asked me to remove the unit and prepare it for return, advising that they would email me a prepaid shipping label. I de-installed the stereo from my car and packed it up as instructed.
After two days passed without receiving the shipping label, I was about to follow up—when I received an email notifying me that Asurion had issued a full refund of $459.00. I did not have to ship the unit back.
That level of service exceeded my expectations. The claim was handled quickly, communication was clear, and the resolution was fair and hassle-free.
I purchase an Asurion protection plan with every high-dollar item I buy on Amazon. I’ve had to file a three claims over the years, and each time the experience has reinforced that this coverage is well worth the cost. When something fails outside the manufacturer’s warranty, it’s a relief knowing Asurion stands behind the product.
Highly recommended for expensive electronics.
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Reviewed in the United States on January 3, 2026
★★★★★ 5
PROTECTION WITH ABSOLUTE EMPATHY & RESPECT
Had an issue with a product I purchased over a year ago along with an Asurion protection plan. Thank God I chose this extended plan. I was waiting for a return ticket you get it repaired and Asurion sent me a full refund. I am so grateful for Asurion and I encourage everyone to get these plans and get the added protection on products NOT made as they once were. We as buyers are terribly taken advantage of with the garbage sent to us that we pay very very high costs of. Asurion has NEVER failed me and the customer service reps are extraordinary and kind and very very respectful.
Thank you to you all at Asurion,
Johnny A.
Cheers...
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Reviewed in the United States on December 25, 2025
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