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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.0 ★★★★★
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Product Reviews
★★★★★ 4
Rubber blue cover won't come off.
Color: Orange
If you want to keep the blue cover on that your dog chews off every other ball that is similar, get this one. Most dogs will not chew it off. It stretches when the chew on it so it can't be chewed or stretched off the ball. I've got a blind dog and she will kick it around for an hour at a time. It keeps her active and having fun.
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Reviewed in the United States on November 8, 2025
★★★★★ 3
Nice, but...
Color: Orange
It's a good idea & keeps my 1yr old Staffy/Pit occupied, BUT... The rubber around the ball is either too easy to chew through or my pup is just an aggressive chewer. Either way, it's a plus that it does come with an additional rubber, but it would be nice to also be able to buy additional ones vs having to buy the whole toy again & again! Oh, & if you think about letting them play with it without the rubber please be on the lookout for the rubber covering where you would charge it because my pup managed to locate & destroy that cover piece as well haha!
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Reviewed in the United States on August 27, 2025
★★★★★ 5
Good quality
Color: Orange
This interactive dog ball has been a fun and engaging toy for my dog. It entertained much longer than regular toys.
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Reviewed in the United States on April 22, 2026
★★★★★ 5
Entertains my husky!
After some research, I decided on this interactive toy for my young husky. I chose it over others because I liked that it was wrapped in a silicone cover so it wouldn't be as hard on her teeth, or my floors. It also seems to have helped with durability. She's never had this sort of automated toy before to engage with and it surprised her at first, but then she really got into it: pawing and nosing and sometimes howling at it. I was worried it would drive her and/or me crazy, but so far so good. She will play with it for a good 10 minutes at a time and it seems to provide some good mental stimulation since it rolls and spins unpredictably. It is easy to charge and was ready to use right out of the box. It has proved durable in the first week surviving my crazy pup and multiple trips down the stairs. I am also happy to report that it has worked pretty well on the carpet/rug areas of the home. It should work pretty well unless you have a very thick shag carpet. We'll see how long it lasts, but highly recommend so far.
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Reviewed in the United States on July 1, 2025
★★★★★ 2
Did not last
Color: Orange
Disapointing, thought toy would last longer. Lucy is a very small puppy. I recharged about five times, then toy would not recharge... it died.
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Reviewed in the United States on April 8, 2026